Privacy policy

Last updated: December 3, 2024

This Privacy Policy describes how Timeless Connections Jewelry (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from timelessconnectionsjewelry.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name and email.
Order information including your name, billing details, and payment confirmation.
Account information including your username, password, security questions, and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information) to process your payment in order to fulfill your orders and provide you with products or services you have requested.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third-Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create and maintain your account, and arrange for shipping or facilitate returns and exchanges.
Marketing and Advertising: We may use your personal information for marketing purposes, such as sending promotional emails or showing advertisements tailored to your preferences.
Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding fraudulent or malicious activity.
Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify's Cookie Policy. Additionally, we use Calendly for scheduling and appointment bookings, which may collect certain information about your interactions when booking events or services. Calendly’s use of cookies is governed by their own privacy policy, which you can review here.

Cookies are used to:

Power and improve our Site and Services.
Remember your actions and preferences.
Run analytics and better understand user interaction with the Services.
Provide better tailored services and advertising.

How We Disclose Personal Information

We may disclose personal information to:

Vendors and service providers (e.g., IT management, payment processors, fulfillment partners).
Business and marketing partners to provide services and advertise to you.
Affiliates or within our corporate group to run a successful business.
Legal authorities or parties in the event of a business transaction or legal obligation.

We do not disclose sensitive personal information without your consent or for purposes of inferring characteristics about you.

Security and Retention of Your Information

We take reasonable steps to protect your personal information, but no security measures are perfect. Information sent to us may not be secure while in transit, so avoid sharing sensitive information through insecure channels.

We retain your personal information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights

You may have rights such as:

Accessing or requesting deletion of your personal information.
Managing communication preferences, such as opting out of promotional emails.

Contact

For questions about this Privacy Policy, email us at admin@timelessconnectionsjewelry.com.